FAQ

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You can find a full list of our most frequently asked questions here
WEB DESIGN FAQ

Why should I choose Primal Space to design my website?

At Primal Space we are good listeners. We listen to your requirements before any project commences. Our development process focuses on you, the client. The company name Primal Space comes from our belief that websites should be kept as simple and clutter-free as possible. Our team love clean, simplistic designs, featuring plenty of white space, allowing your web content to take centre stage in the design.

Always working to create beautiful, functional websites that are purpose driven. Whether that be to generate you more clients. Or allow your company to increase sales. Or get your companies message across to a wider audience. Here at Primal Space we always aim to deliver a premium feel web space, without the premium price tag. Contact us today for a free quote.

Do I need to provide content for my new website?

There are a few things we ask of you to allow us to bring your design to life.

Such concepts include the following:

Images – Eye-catching and high-resolution photos that will give your website the wow factor.

Page Mock-ups – This is a visual of your ideas for the layout of your website and gives us a starting point to work from on the type of design you’re looking for. Mock-ups can be provided in a digital format, or simply drawn out with pen and paper.

Text Content – The words on the pages of your website, because no one can get across the information about your company better than you can. Feel stuck with what to say? Start with the ‘about us’ section, it’s always the easiest.

Logo – If you aren’t purchasing your logo from us as part of your website design, you’ll need to provide us with a copy in the format of .ai or .eps file type to allow us to edit the size to fit in with the design of your finished website.

You can find more information on the client requirements for website design. As well as the content we require, and other useful information to help you get started, in our blog area.

What kind of website designs do you specialise in?

Here at Primal Space, we have created a vast number of website designs for a large number of clients, in a wide array of different sectors. Each website is completely unique. We’ve worked with online retailers, letting agencies, scientists, garden designers, property developers, hairdressers, tour companies, trade services, yoga teachers, agricultural suppliers, charities and musicians… to name but a few.

Creating everything from simple, single page websites to more technical interactive websites with video backgrounds, booking systems and e-commerce functionality. We love working with new clients, helping them bring their ideas to life. Check out our recent digital creations for our web design portfolio of projects to date.

Don’t hesitate to contact us to find out how we can help you. We’d love to work with you.

What is the best platform for my e-commerce website design?

WooCommerce is the top choice for us when building eCommerce websites for our clients. The plugin which is used alongside WordPress has a user friendly interface and can be used by businesses both large and small. It is the most commonly used e-commerce software across the globe currently. And for good reason, we believe! It offers by far the greatest expansion potential and largest degree of flexibility of any of the available e-commerce development platforms in the market.

Primal Space are leading WooCommerce developers in Edinburgh and have built online stores for a multitude of clients in a wide variety of sectors. We also have experience building within the Magento platform but believe that WordPress is much more future friendly. With more and more businesses opting to use WooCommerce as their platform of choice. This is mainly due to the fact that it’s much easier to navigate and update on-going without a great level of web development expertise.

Find out more about why to choose WooCommerce and WordPress for eCommerce development, and how it could be the perfect platform to launch your online store.

Are your website designs mobile friendly?

Yes, we always build a responsive website design that is mobile friendly and will load perfectly on any smartphone or tablet device. With the web pages optimised to fit the space of the screen size that the user is viewing from. Every website that we build, will be compatible with any modern mobile device. We realise that it’s essential that your website looks perfect on any screen size. Allowing your customer to access your website from their smartphone or tablet while on the go. That’s why every website that we create and update features a fully responsive web design so that the website adapts to be as functional and beautiful as possible on any device.

I’m struggling to write content for my website, is this a service that you offer?

Yes, because we understand that good, high-quality content will attract more users to your website. It’s essential that your content is unique, mainly for SEO purposes. But also because users get bored of reading the same content over and over on multiple websites. At Primal Space, we understand that writing quality, compelling content, that also functions well from an SEO perspective, can be incredibly time-consuming. That’s why we provide our clients with a unique content writing service. We just need some general guidance on what you want to be included. We have a questionnaire that we’ll work through with you to ensure the content generated is relevant to your target market and fits in with your brand’s ethos.

Why should I choose WordPress for my new website over other platforms?

Wordpress is our CMS website design platform of choice. CMS stands for content management system. The WordPress setup allows our clients to benefit from a large scale, open source, software environment that’s extremely user-friendly. Our websites designed in WordPress all benefit from having an integrated admin area included for the management of your website’s content. This empowers our clients to be able to update their own website ongoing. Easily being able to add new text or images to their own site as they wish.

WordPress also has eCommerce capabilities due to it’s WooCommerce plugin. We have helped countless business owners successfully sell their products and services online through the WordPress platform using this add on. WooCommerce is the most widely used eCommerce platform in the world today.

We are one of the leading WordPress developers in Edinburgh. Check out our portfolio of website creations to view our recent WordPress projects.

I need a logo for my website, can you design this or do I need to purchase one elsewhere?

Yes, here a Primal Space we offer various graphic design services, pricing starts from as little as only £195 + VAT. We believe that there are 3 key components that make up great visual and graphic design when creating a website. Those are; logo, font and imagery.

For us, slick graphics and professional imagery are a key component to an impressive looking website. Find out more about our graphic design service and how we can help you positively improve your brand identity online. We also offer our clients digital marketing services, helping you to successfully market your website online.

I don't have a clue about web design, but I know I need a website, where do I start?

Don’t worry, you’re in the right place. The most important thing is your vision for the website, what do you want it to look like, and what purpose do you want it to serve to the user and you business? Do you have a colour scheme in mind, perhaps ones that already fit your branding? Do you have images that you’d like us to use, content with information about your company, product or service? Our job is to help you bring your ideas to life. Contact us and we can arrange a quick chat to help you get started in the right direction. You can also find a useful getting started guide providing you with our client requirements for website design on our blog area.

I need a booking system incorporated into my design, can you provide this?

Yes, we’ve worked with a whole host of clients who have booking system functions incorporated into their website. Whether it be a completely new website build or an upgrade to an existing website, we can help! There are many capabilities, particularly when using the WordPress developers platform that allows us to incorporate a booking system within the design.

Contact us today and give an outline of the project you have in mind and we’ll be able to get back to you with a free quote.

What is an e-commerce website and do I need one?

An e-commerce website is designed on a platform that allows for products or services to be purchased by a customer by means of an integrated shopping cart function. Find out more about e-commerce web design and the platforms that we use, which include; WooCommerce plugin for WordPress. As well as the Magento platform.

Do you need an e-commerce website for your online store? Contact us today and tell us a bit about your project for a free quote.

WEBSITE HOSTING FAQ

Do you provide website hosting?

Yes, we provide website hosting services starting from just £20 + VAT per month with free website migration and setup. All of our servers have Linux operating systems, with complete server management included.

At Primal Space, we don’t just offer website hosting, but managed website hosting! Managed hosting offers the best value for money, and is the most secure form of hosting for your website. Contact us today to talk about how a manged hosting service can most benefit you.

With three different website hosting packages to choose from, we offer website hosting pricing for every budget and requirement.

Is there maintenance included after my website has been completed?

Yes! Not only do we design websites, but we can also regularly update and maintain them for you after the build is complete. This website maintenance services is offered to you for an agreed monthly management fee. We’ll generally only offer this service to clients that have their website hosting with Primal Space too.

How does it work? You dictate to us what you want us to update, and we’ll ensure any text, images or general updates you need to be made to your site are done for you. With our website maintenance packages, we will also ensure that your site is updated with the latest versions of software and security settings. Ensuring that your web pages are maintained and in full working order, on a month to month basis. We develop and support the WordPress and Magento platforms currently.

Why should I choose primal space web hosting over another company?

Our website hosting packages are great value for a fully manged hosting service. We realise the needs of your business are unique. Which is why we offer a range of different levels of hosting packages. Helping you decide which option best suits your needs.

What are the costs for website hosting?

You can find our Website Hosting Prices on our dedicated prices page on our website. We offer three packages with the first starting at £20+ VAT per month.

Do I need website hosting and server management?

Every website needs to be hosted on a server. Read our blog to find out what makes our managed hosting service a unique and valuable offering providing security for your website.

WEBSITE SEO FAQ

What is SEO and how do I know if I need it?

SEO stands for Search Engine Optimisation. The term defines the process for optimising your website to rank well for a particular keyword or phrase in the major search engines like Google.

Find out more about our offerings and how our SEO services can help your websites increase it’s traffic.

Can you help me improve my SEO and drive more traffic to my business?

Get your website found on the 1st page of Google with our Search Engine Optimisation services. We help you get the full potential out of your website by ensuring that you are maximising your potential leads online. Improving your organic search ranking results will allow more users find your website. We offer a range of SEO services to achieve these great result.

Why choose Primal Space for your SEO services we hear you ask? We have a proven track record of getting clients to the top of the major search engines like Google. And our rates are incredibly competitive at just £64 + VAT per hour. For us to be able to get the results you desire, we need a minimum investment of 12 hours for any SEO project to commence. This gives us enough time to deliver the organic search engine result improvements that are required.

Our SEO services deliver tangible result that really will give you an excellent return on your investment. Giving a cost-effective way of achieving more leads for your website online.

I have a small budget, is SEO worth the investment?

It depends on the nature of your business and specific requirements. But generally the answer here is yes. Obtaining positive results with organic SEO rankings can be one of the more cost effective methods to obtain exposure and traffic for your website.

Can you make my website appear on page 1 of Google?

This depends greatly on a wide range of factors. We’d love to say yes to answer this question always. But it isn’t that simple unfortunately. Taking the world’s largest search engine Google as an example. They have hundreds, arguably thousands of individual algorithms that dictate how their rankings are ordered for websites. If you have an established domain, and are ticking all the major boxes that search engines are looking for. Then the answer to this question will more often than not be yes. Contact us to discuss to hear more about our SEO services and what we can do for you.

What techniques will you use to improve my ranking in organic search results?

It’s a secret….. Well some of the techniques we use to gain an advantage for your website we like to keep to ourselves anyway. In a nutshell, we see SEO as 2 components in terms of how to achieve success. So on-site and off-site optimisation.

If I invest in SEO will I be on page 1 of Google immediately?

Not immediately, these things like a fine wine take time to develop. Dependant on the competitive nature of the keyword you are targeting, it might take from a few weeks, to a few months to see results and an increase in your search engine rankings.

GENERAL FAQ

How much does a website cost?

Website design pricing varies dependant on the scale of the project and the functions and integrated systems that you may require. Our simple website designs start from just £512 + VAT. Our prices are calculated based on how many hours a project will take to complete, based on an hourly rate of £64 per hour +VAT. You’ll find that we are one of the most competitively priced web design companies in Scotland.

We also offer a 25% discount on website design services for registered charities. This charity discount applies to all Primal Space Services.

For more information check out our pricing page, or contact us for a personalised quote for your project.

Where are you based, do you work with clients out with this area?

We’re ideally located in Scotland’s beautiful capital city Edinburgh and benefit from a remote working environment. We opt for this set up to reduce our carbon footprint and positively impact the environment.

Primal Space offer a wide range of digital services to a whole variety of businesses and sectors, large and small. We’re ideally located to work with and meet with any clients based around the Scottish central belt including Edinburgh, Glasgow, Stirling and Dundee. Although we have designed websites for clients much further afield throughout Scotland and the UK.

Please don’t hesitate to contact us and tell us more about your idea. We’d love to hear about your project. Remote working allows us the luxury of being able to travel to clients outwith the confines of an office. Whether that be to meet with you in person over a coffee (it’s on us) or arrange a video call for clients much further afield.

What services do you provide in addition to web design?

We provide a whole variety of digital services for websites. Everything from web design, e-commerce and online marketing. To branding, graphic design and ongoing website maintenance.

I would like to create digital marketing and online branding for my company, can you help?

Yes, we offer online advertising campaigns to suit any budget. Services offered include the creation and ongoing management of Google Adwords campaigns, content writing, search engine optimisation (SEO) and social media advertising to name but a few. At Primal Space, we have vast experience in marketing websites online and ensuring they are found quickly, by the people you want them to be found by.

We can also help you with brand management through choosing colour schemes, logos and imagery that are coherent across all platforms and marketing materials, creating a consistent brand image for your company.

Do you provide training, allowing me to learn how to make the most of my new website?

Yes, we can provide our clients with on-going training following the build of their website. Primarily we offer WordPress training and can provide this on the various functions you’ll need to utilise to update your website and run your business with ease.

We believe in empowering our clients to be able to run and operate every aspect of their own website. Which is why we offer WordPress training as an option web design project that we are part of. We’ll come to you to carry out the training. These sessions show you how to use your WordPress admin area for your website. Though, we can cater the training sessions to your needs. Covering any WordPress concept or function you like within the training sessions.

The WordPress training we offer is charged at £64 + VAT an hour. Training is offered in full day (8 hours) or half day (4 hours) blocks.

What’s the best way to get in touch?

Please visit our Contact page. Then fill out the contact form with your details and a bit of information about your website design requirements. We’ll then be in touch as soon as possible.

Or if you’d prefer to email us then, please send us your name, contact telephone number, as well as a bit of information about your idea to; hello@primalspace.co.uk and one of our team will get back to you.

We look forward to hearing from you.

Do you offer a discount for charities?

Here at Primal Space HQ, we provide a 25% charity discount on all of our services. Because we are proud to be able to use our web design services to give back to the local community. As a result we have worked closely with several registered charities providing them with WordPress website development and hosting services at our special discounted charity rates. Therefore, allowing these groups to share their message, gain support and help others in need of their services. As well as raising money for their cause allowing them to make a greater impact.

At Primal Space our ethos is to help make a difference. Therefore we’re happy to offer our discounted rate for all charities looking for our services. Please contact us to discuss your requirements.

Are you an environmentally friendly green company?

Yes! At Primal Space HQ, we pride ourselves on being environmentally friendly. How do we do this we hear you ask? Firstly we benefit from a remote working environment. By cutting carbon emissions from the daily commute leads to a reduction in fossil fuel consumption. This has a direct effect in the minimising of greenhouse gas emissions.

We also minimise the use paper – by running everything from invoices to design planning using digital technology. We not only keep our client information more secure but also save more trees in the process. Yay to that!

We are always actively trying to be more Eco conscious. Aiming to have zero waste as a company. Recycling and re-using everything. Taking public transport where possible. Never buying coffee in a disposable takeaway cup! We would love to hear from you if you have any suggestions on ways we can improve and do more?

Recent Kind Words
Some lovely feedback from another happy client

“Almins Ltd cannot recommend Blair and Shirin at Primal Space enough. It has been a pleasure working with both over the past few months to generate a digital presence for Almins. They have created a modern, eye-catching website and we believe it is a new level of professionalism within the agricultural industry. This project has been seamless and enjoyable with the guidance and technical support from Blair and Shirin who have both gone above and beyond to deliver a first-class service. Response time is fast, emails are clear and efficient, and price is affordable with a fantastic outcome. Highly recommend, thank you again!”

– Sarah, Marketing Executive @ ALMINS LTD

Creative Digital Services
Primal Space offer a wide range of website services

Photography

WordPress

SEO

Hosting

Responsive

Find Out More About Primal Space

Recent Bloggings
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