FAQ

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You can find a full list of our most frequently asked questions here
WEB DESIGN FAQ

Why should I choose Primal Space to design my website?

At Primal Space we are good listeners. We listen to your requirements before any project commences. Our brand focuses on you, the client. The name Primal Space comes from our belief that websites should be kept as simple and clutter-free as possible. We love clean, simplistic designs, featuring plenty of white space, allowing your web content to take centre stage in the design.

Always working to create beautiful, functional websites that are purpose driven. Whether that be to generate you more clients. Or allow your company to increase sales. Or get your companies message across to a wider audience. Here at Primal Space we always aim to deliver a premium feel web space, without the premium price tag.

I don't have a clue about web design, but i know i need a website, where do i start?

Don’t worry, you’re in the right place. The most important thing is your vision for the website, what do you want it to look like, and what purpose do you want it to serve? Do you have a colour scheme in mind, perhaps ones that already fit your branding? Do you have images that you’d like us to use, content with information about your company, product or service? Our job is to help you bring your ideas to life. You can find a helpful guide on how to get started here.

Do i need to provide content for my new website?

There are a few things we ask of you to allow us to bring your design to life.

Such concepts include the following:

Images – Eye-catching and high-resolution photos that will give your website the wow factor.

Page Mock-ups – This is a visual of your ideas for the layout of your website and gives us a starting point to work from on the type of design you’re looking for. Mock-ups can be provided in a digital format, or simply drawn out with pen and paper.

Text Content – The words on the pages of your website, because no one can get across the information about your company better than you can. Feel stuck with what to say? Start with the ‘about us’ section, it’s always the easiest.

Logo – If you aren’t purchasing your logo from us as part of your website design, you’ll need to provide us with a copy in the format of .ai or .eps file type to allow us to edit the size to fit in with the design of your finished website.

You can find more information on the content we require, as well as other useful information to help you get started, in our recent blog post; client requirements for web design.

What is an e-commerce website and do I need one?

An e-commerce website is designed on a platform that allows for products or services to be purchased by a customer by means of an integrated shopping cart function. Find out more about e-commerce web design and the platform that we use called Magento.

Do you need an e-commerce website for your online store? Contact us today and tell us a bit about your project for a free quote.

What kind of website designs do you specialise in?

Here at Primal Space, we have created a vast number of website designs for a large number of clients, in a wide array of different sectors. Each website is completely unique. We’ve worked with online retailers, letting agencies, scientists, garden designers, property developers, hairdressers, tour companies, trade services, yoga teachers and musicians… to name but a few.

Creating everything from simple, single page websites to more technical interactive websites with video backgrounds, booking systems and e-commerce functionality. We love working with new clients, helping them bring their ideas to life. Check out our recent digital creations for a portfolio of our web design projects to date.

Don’t hesitate to contact us to find out how we can help you. We’d love to work with you.

I need a booking system incorporated into my design, can you provide this?

Yes, we’ve worked with a whole host of clients who have booking system functions incorporated into their website. Whether it be a completely new website build or an upgrade to an existing website, we can help!

Contact us today and give an outline of the project you have in mind and we’ll be able to get back to you with a free quote.

Are your website designs mobile friendly?

Yes, we always build responsive mobile website designs that will load perfectly on any smartphone or tablet device. With the web pages optimised to fit the space of the screen size that the user is viewing from. Every website that we build, will be compatible with any modern mobile device. We realise that it’s essential that your website looks perfect on any screen size. Allowing your customer to access your website from their smartphone or tablet while on the go. That’s why every website that we create and update features a fully responsive web design so that the website adapts to be as functional and beautiful as possible on any device.

Why should I choose WordPress for my new website over other platforms?

Wordpress is our CMS website design platform of choice. CMS stands for content management system. The WordPress setup allows our clients to benefit from a large scale, open source, software environment that’s extremely user-friendly. Our websites designed in WordPress all benefit from having an integrated admin area included for the management of your website’s content. This empowers our clients to be able to update their own website ongoing. Easily being able to add new text or images to their own site as they wish.

Check out our portfolio of website creations to view our recent WordPress projects.

Is Magento the best platform for my e-commerce website design?

Magento is the e-commerce platform of choice for us, that is trusted by the world’s leading brands. It is the most commonly used e-commerce software across the globe currently. And for good reason, we believe! It offers by far the greatest expansion potential and largest degree of flexibility of any of the available e-commerce development platforms in the market. Primal Space is one of the leading Magento development agencies in Scotland. We develop on both the Magento1 and Magento1 versions of the platform.

Find out more about why we choose Magento for development, and how it could be the perfect platform to launch your online store.

I need a logo for my website, can you design this or do I need to purchase one elsewhere?

Yes, here a Primal Space we offer various graphic design services, pricing starts from as little as only £195 + VAT. We believe that there are 3 key components that make up great visual and graphic design when creating a website. Those are; logo, font and imagery.

For us, slick graphics and professional imagery are a key component to an impressive looking website. Find out more about our graphic design service and how we can help you positively improve your brand identity online. We also offer our clients digital marketing services, helping you to successfully market your website online.

I’m struggling to write content for my website, is this a service that you offer?

Yes, because we understand that good, high-quality content will attract more users to your website. It’s essential that your content is unique, mainly for SEO purposes. But also because users get bored of reading the same content over and over on multiple websites. At Primal Space, we understand that writing quality, compelling content, that also functions well from an SEO perspective, can be incredibly time-consuming. That’s why we provide our clients with a unique content writing service. We just need some general guidance on what you want to be included. We have a questionnaire that we’ll work through with you to ensure the content generated is relevant to your target market and fits in with your brand’s ethos.

WEBSITE HOSTING FAQ

Do you provide website hosting?

Yes, we provide website hosting services starting from just £10 + VAT per month with free website migration and setup. All of our servers have Linux operating systems, with complete server management included.

At Primal Space, we don’t just offer website hosting, but managed website hosting! Contact us today to talk about the big difference in these 2 offerings. With 6 different website hosting packages to choose from, find out which would best suit your needs in our website hosting pricing area.

Is there maintenance included after my website has been completed?

Yes! Not only do we design websites, but we can also regularly update and maintain them for you after the build is complete. This website maintenance services is offered to you for an agreed monthly management fee. We’ll generally only offer this service to clients that have their website hosting with Primal Space too.

How does it work? You dictate to us what you want us to update, and we’ll ensure any text, images or general updates you need to be made to your site are done for you. With our website maintenance packages, we will also ensure that your site is updated with the latest versions of software and security settings. Ensuring that your web pages are maintained and in full working order, on a month to month basis. We develop and support the WordPress and Magento platforms currently.

Why should I choose primal space web hosting over another company?

Our website hosting packages are great value. We realise the needs of your business are unique. Which is why we offer a range of different levels of hosting packages. Helping you decide which option best suits your needs.

What are the costs for website hosting?

You can find our current website hosting prices on our dedicated prices page below:

Website Hosting Prices

Do I need website hosting and server management?

Every website needs to be hosted on a server. If you choose any of our digital services such as website design or development, you aren’t forced to host your site with us. You can choose any website hosting company in the world, and we can still work with you.

Do you provide training, allowing me to learn how to make the most of my new website?

Yes, we can provide our clients with on-going training following the build of their website. Whether that be Magento website training or WordPress training. We can provide training on the various functions you’ll need to utilise to run your business with ease.

We believe in empowering our clients to be able to run and operate every aspect of their own website. Which is why we offer Magento training as an option to include for every full Magento web design project that we are part of. Our Magento training is priced at £64 + VAT per hour. We’ll come to you to carry out the training.

We now also offer WordPress training too. Sessions show you how to use your WordPress admin area for your website. Though, we can cater the training sessions to your needs. We can cover any WordPress concept or function you like within the training sessions. The WordPress training we offer is charged at £64 + VAT an hour. Training is offered in full day (8 hours) or half day (4 hours) blocks.

WEBSITE SEO FAQ

What is SEO and how do I know if I need it?

SEO stands for Search Engine Optimisation. The term defines the process for optimising your website to rank well for a particular keyword or phrase in the major search engines like Google.

Find out more about our offerings and how we can help your websites SEO on the page below:

SEO services

Can you help me improve my SEO and drive more traffic to my business?

Get your website found on the 1st page of Google with our SEO services. We help you get the full potential out of your website by ensuring that you are maximising your potential leads online. Improving your organic search ranking results will allow more users find your website. We offer a range of SEO services to achieve these great result.

Why choose Primal Space for your SEO services we hear you ask? We have a proven track record of getting clients to the top of the major search engines like Google. And our rates are incredibly competitive at just £64 + VAT per hour. For us to be able to get the results you desire, we need a minimum investment of 12 hours for any SEO project to commence. This gives us enough time to deliver the organic search engine result improvements that are required.

Our SEO services deliver tangible result that really will give you an excellent return on your investment. Giving a cost-effective way of achieving more leads for your website online.

I have a small budget, is SEO worth the investment?

It depends on the nature of your business and specific requirements. But generally the answer here is yes. Obtaining positive results with organic SEO can be one of the more cost effective methods to obtain exposure and traffic for your website.

Can you make my website appear on page 1 of Google?

This depends greatly on a wide range of factors. We’d love to say yes to answer this question always. But it isn’t that simple unfortunately. Taking the world’s largest search engine Google as an example. They have hundreds, arguably thousands of individual algorithms that dictate how their rankings are ordered for websites. If you have an established domain, and are ticking all the major boxes that search engines are looking for. Then the answer to this question will more often than not be yes. Contact us to discuss to hear more about our SEO services and what we can do for you.

What techniques will you use to improve my ranking in organic search results?

It’s a secret….. Well some of the techniques we use to gain an advantage for your website we like to keep to ourselves anyway. In a nutshell, we see SEO as 2 components though in terms of how to achieve success. So on-site and off-site optimisation.

If I invest in SEO will I be on page 1 of Google immediately?

Not immediately, these things like a fine wine take time to develop. Dependant on the competitive nature of the keyword you are targeting, it might take from a few weeks, to a few months to see results.

I would like to create digital marketing and online branding for my company, can you help?

Yes, we offer online advertising campaigns to suit any budget. Services offered include the creation and ongoing management of Google Adwords campaigns, content writing, search engine optimisation (SEO) and social media advertising to name but a few. At Primal Space, we have vast experience in marketing websites online and ensuring they are found quickly, by the people you want them to be found by.

We can also help you with brand management through choosing colour schemes, logos and imagery that are coherent across all platforms and marketing materials, creating a consistent brand image for your company.

GENERAL FAQ

How much does a website cost?

Prices of websites vary dependant on the scale of the project and the functions and integrated systems that you may require. Our simple website designs start from just £390 + VAT. Our prices are calculated based on how many hours a project will take to complete, based on an hourly rate of £64 per hour +VAT. …You’ll find that we are one of the most competitively priced web design companies in Scotland.

For more information check out our pricing page, or contact us for a personalised quote for your project.

Where are you based, do you work with clients out with this area?

We’re based in Scotland’s beautiful capital city Edinburgh, offering a wide range of digital services to a whole variety of businesses and sectors, large and small. We’re ideally located to work with and meet with any clients based around the Scottish central belt. Although we have designed websites for clients much further afield.

Please don’t hesitate to contact us and tell us more about your idea. Whether you’re based in Edinburgh, or not. We’d love to hear about your project.

What services do you provide in addition to web design?

We provide a whole variety of digital services for websites. Everything from web design, e-commerce and online marketing. To branding, graphic design and ongoing website maintenance.

What’s the best way to get in touch?

Please visit our Contact page. Then fill out the contact form with your details and a bit of information about your website design requirements. We’ll then be in touch as soon as possible.

Or if you’d prefer to email us then, please send us your name, contact telephone number, as well as a bit of information about your idea to; hello@primalspace.co.uk and one of our team will get back to you.

We look forward to hearing from you.

Are you an environmentally friendly green company?

Yes! At Primal Space HQ, we pride ourselves on being environmentally friendly. How do we do this we hear you ask? Firstly we benefit from a remote working environment. By cutting carbon emissions from the daily commute leads to a reduction in fossil fuel consumption. This has a direct effect in the minimising of greenhouse gas emissions.

We also minimise the use paper – by running everything from invoices to design planning using digital technology. We not only keep our client information more secure but also save more trees in the process. Yay to that!

We are always actively trying to be more Eco conscious. Aiming to have zero waste as a company. Recycling and re-using everything. Taking public transport where possible. Never buying coffee in a disposable takeaway cup! We would love to hear from you if you have any suggestions on ways we can improve and do more?

Recent Kind Words
Some lovely feedback from another happy client

“It has been an absolute delight to work with Primal Space. We are thrilled with the new website and we have had great feedback from our customers. Blair has been incredibly helpful from start to finish – always quick to respond and very patient despite my many requests! I would highly recommend, thanks again!”

– Philippa, Marketing Assistant @ Tangram Furnishers

Creative Digital Services
Primal Space offer a wide range of website services

Magento

WordPress

SEO

Hosting

Responsive

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