Online Chat Options For WordPress Websites
Online chat has become a standard feature on web pages these days but why should you consider online chat options for WordPress websites? And what are the best online chat platforms available for your website?
In this post, we’ve shared some benefits that could positively serve your marketing efforts, from improved customer experience to increased sales. Making live chat tools a beneficial feature for many businesses to add to existing websites. Allowing you to provide real-time customer support, engage with website visitors, and address questions promptly. But also reduce the window of time to move customers along the sales process.
Read on for some free online chat recommendations to implement within your existing WordPress website.
Reasons to Add Online Chat to Your WordPress Website
Here are some of the factors to consider when thinking about the possibility of adding online chat to your website as well as the best tools available.
Customer Convenience – Online chat provides a convenient communication channel for customers who prefer instant responses. It allows them to get immediate assistance without making a phone call or sending an email.
Improved Customer Experience – Online chat enables you to offer personalised support and answer sales inquiries quickly. As well as guiding customers through the purchasing process. It can enhance the overall customer experience and increase customer satisfaction.
Increased Sales & Conversions – By providing instant support and addressing customer queries promptly, online chat can help remove obstacles in the buying process and potentially increase sales and conversions.
Competitive Advantage – Many businesses still do not offer online chat on their websites, so adding this feature can give you a competitive edge by providing a superior customer service experience. Allowing you to stand out in a crowded online marketplace.
Website Traffic & Customer Demand – Evaluate your website’s traffic volume and the number of customer inquiries you receive. If you have a high volume of visitors or if customers frequently ask questions, live chat can be a valuable addition.
The Best Online Chat Tools for WordPress
There are several popular online chat options available for WordPress websites. Here are some of the most widely used ones:
- LiveChat– A feature-rich live chat software that integrates seamlessly with WordPress websites. It offers real-time chat, customisable chat widgets, chat transcripts, chat ratings, and integration with various third-party tools.
- Tidio – User-friendly live chat and chatbot plugin for WordPress. It provides a range of features such as live chat, chatbots, email marketing automation, visitor tracking, and integration with popular e-commerce platforms.
- 3CX – Reliable and tested free live chat solution for WordPress. Unlike other live chat solutions, 3CX gives you free integrated voice, video and team collaboration features without compromising on any of the business benefits
- Olark – Widely used live chat software that offers a WordPress plugin for easy integration. It provides features like chat customisation, real-time visitor monitoring, automated messages, and integration with CRM and helpdesk systems.
- Drift – A conversational marketing platform that includes live chat functionality. It offers features like chatbots, scheduling appointments, lead generation, and integration with popular CRM and marketing automation tools. It has a WordPress plugin for easy installation.
- Intercom – Customer messaging platform that allows you to engage with your website visitors through live chat. It provides features like chatbots, real-time visitor monitoring, user segmentation, and integration with CRM and helpdesk tools. It has a WordPress plugin available.
- Zendesk Chat – Formerly known as Zopim, it’s a powerful live chat software that seamlessly integrates with WordPress. It offers features like chat triggers, visitor analytics, and chatbots for efficient customer support.
- Crisp – Multichannel customer support platform that includes live chat, chatbots, and email marketing tools. It provides WordPress plugins for easy integration and supports multiple languages.
- Tawk.to – A widely used live chat tool that offers a free plan with unlimited agents and chats. It provides features like customisable chat widgets, canned responses, file sharing, and real-time visitor monitoring.
- Chatra – Provides a free plan for up to 10 active conversations at a time. It offers features like customisable chat widgets, typing insights, chat transcripts, and real-time visitor monitoring. It also supports mobile apps for on-the-go communication.
These chat options offer various features and integrations, so you can choose the one that best fits your specific needs and requirements for your WordPress website.
Our Experience With Website Live Chat
We’ve recently been testing live chat on our own Primal Space website and have had beneficial results in allowing us to capture enquiries and sales leads from our marketing efforts.
If you’d like to discuss adding live chat to an existing website then get in touch with us and share your requirements. Our team will be happy to assist you in choosing the right platform. As well as setting up your live chat software within your WordPress dashboard. Ensuring it’s fully functional and integrates with your analytics software for measurable results.