19 Sep 2016 Primal Space Monthly WordPress Website Support
Here at Primal Space, we now offer a structured monthly ongoing WordPress website support. After listening to feedback from our existing client base. We are announcing today that ongoing from the 1st of October 2016, we will be offering an affordable monthly support option for our existing clients. The support is available to new clients too if they have signed up to a Primal Space website hosting contract with us.
Primal Space WordPress Website Support
The support we are offering will enable your site to be updated to the latest security versions automatically by us when required. No input will be required from yourself. We will do all of the work for you. Your CMS (content management system) will be kept up to date. Any custom plugins, widgets or extensions will automatically be updated for you when new (safe) updates are released. We will keep your website up to date with all of the latest internet standards. As well as ensuring the code content is optimised for search engine optimisation purposes.
You will also be covered for the fixing of any hacks or bugs that might occur on your website. No matter how much time it takes us to rectify this problem for you. This scenario would generally cost hundreds, possibly thousands of pounds to rectify if your website is hacked. If signed up for our monthly support. You will also be able to qualify for regular backups being kept securely of your website and it’s content. So should you accidentally delete your entire website. Do not fear! Simply email us and ask us to reinstate your most recent backup of the website. Backups are kept both locally and within our company, DropBox business accounts too for added security. So your backups are stored both on-site and off-site.
Over and above this, you are also entitled to up to 1 hour of work to be done by us on your site every month. So if you need some images added. Or some more text added to a page. Or you want some minor optimisation done for SEO purposes. Or anything really that takes no more than up to 1 hour for us to complete on any given month. Then up to 1 hour will be done for you every month if subscribed to this new support service we offer. If you require any more work that takes over this set hour to complete. The work will be completed at our standard hourly rate and quoted in advance accordingly. Within this support and regular contact we have. We can offer our own expert advice on recommendations for improvements that can be completed for your website.
So to summarise in easy to read bullet points for all of you “skim readers” out there. Our monthly support entails the below:
- Regular security updates
- Website code optimisation
- Updating of plugins, widgets and extensions
- Website breach/hack insurance
- Up to 1 hour a month of work on your website
- Regular backups of your website are kept
- Expert advice on improvements to your website
Our monthly WordPress website support price for these services is only £64 + VAT a month. You must though already be signed up to Primal Space website hosting to be eligible for such support. We should highlight that this new support service is not mandatory. But is thoroughly recommended to take for a multitude of purposes. Up till now, we have been offering existing clients a lot of the above services for free out of the kindness of our hearts. On some occasions, the work being done has taken a number of hours to complete. But with the volume of websites we now manage, it has become impossible to continue to do this. As it has started to affect the quality and speed of our overall service. To enable us to continue to offer really fast support. And the quick turnarounds we have built up a reputation for delivering new website designs. Our monthly support is covered by our terms & conditions from our website.
For websites that are hosted with us here at Primal Space, 1 of our support packages is now mandatory to be taken as of the 1st of March 2017. Our updated terms and conditions are required to be signed by every client too. The terms can be digitally signed online from your client account login area.
February 2017 Update
Details of our various WordPress support packages can be found below:
WordPress Website Support packages
Package 1 – On-Site Backups only – £8 + VAT per month
Package 2 – Off-Site Backups only – £12 + VAT per month
Package 3 – On-Site and Off-site Backups only – £15 + VAT per month
Package 4 – On-Site Backups and Security Updates – £35 + VAT per month
Package 5 – Off-Site Backups and Security Updates – £40 + VAT per month
Package 6 – Full WordPress support which entails both on site and off site backups, security updates, plugin updates, WordPress version updates to ensure all are on the latest version and up to 1 hour of support time for any task you require on your WordPress website – £64 + VAT per month
If you have any questions about this blog post. Or are interested in signing up for monthly support. Please don’t hesitate to get in contact with us to hear more about this new service we are now offering.